The purpose of this protocol is to establish a fair and transparent mechanism to process student fees.

Scope

This is an administrative policy that applies to all students and officers in Finance and Operations.

Referenced Laws, Regulations, and/or Policies 

This is the University protocol.

Protocol

Tuition Fee Payment

Students must review their enrollment and financial aid agreements to confirm the payment schedule and ensure that all payments are made on time. After making a payment, the student must submit the payment reference, along with their full name and student class number, to finance@parami.edu.mm as soon as possible. The Unit of Finance and Accounts will confirm receipt of the payment by email within three days. 

Course registration will be available only to students who have cleared all financial holds. A financial hold will be placed on any student who fails to make payments according to the agreed schedule. The hold will prevent the student from receiving grades and credits for completed courses and from enrolling in additional courses. The financial hold will be cleared within three days after the payment is received by the stated deadline.

Cancellation

A student has no fewer than five (5) calendar days after signing the Enrollment and Financial Aid Agreement to cancel the agreement and receive a full refund of all monies paid to Parami University. The effective date of cancellation is the date on which the University receives the student’s cancellation notice. To cancel, the student must send a written notice by email to the Director of Admissions and Student Affairs at admissions@parami.edu.mm.

Refund

Students who follow the procedures for withdrawing from the program or taking a leave of absence, in accordance with the institutional calendar published annually, will be eligible for a refund of fees paid.  

• All fees, excluding any non-refundable enrollment deposit and ICT fees, will be refunded if a student withdraws from the program or takes a leave of absence before the beginning of a semester, as indicated on the institutional calendar. 

• Eighty percent (80%) of all eligible fees, excluding non-refundable fees, will be refunded if a student withdraws from the program or takes a leave of absence before the end of the Add/Drop period. 

• No refund will be provided after the Add/Drop period. Once a student is approved for a refund, the refund will be processed within thirty (30) days. The student must complete the Refund Request Form (attached) and submit it to the Office of Finance and Operations at finance@parami.edu.mm. 

Once a student is approved for a refund, the refund will be processed within thirty (30) days. The student must complete the Refund Request Form (attached) and submit it to the Office of Finance and Operations at finance@parami.edu.mm. 

Students are responsible for carefully noting the Add/Drop periods. No discussions regarding refunds will be considered after the Add/Drop period. Refunds will be reduced by any amount owed to the University and by applicable wire-transfer fees. ICT fees are non-refundable because they are paid to third parties.

A student will receive a refund only if they have paid more than the amount required for fees. Scholarships and other financial aid provided by the University cannot be converted into cash refunds and will instead be carried forward to the following semester. If the student does not use the allocated scholarship within the next two years, it will be removed from their account. 

Financial Clearance Process Flowchart

Refund Process Flowchart (for Withdrawal/ Leave of Absence)

1.  Suspension or dismissal at period (before or after registration) will not be refunded.

2.  Suspension due to student inactivity before the end of the drop/add period will not be refunded. Students must submit a leave of absence form or withdraw from the institution to receive a refund (all paid fees minus non-refundable fees before the first day of semester classes, and 80% of all paid fees minus non-refundable fees during the drop/add period).

Complaint mechanism for payment or refund

Department process

1. Students must complete a Student Fee Handling Complaint Form and submit it to the Office of Finance and Operations. The form must state the reason for the complaint and the action requested.

2. The department assesses the complaint against the applicable payment and refund rules to determine whether any nonconformity has occurred.

3. If nonconformity is identified, the Department determines whether it resulted from (1) a department error, (2) a student error, or (3) a process error. The Department corrects department errors, upholds decisions resulting from student errors, and determines the appropriate corrective action for process errors. 

4. The affected student may file a complaint with the University Management if not satisfied with the decision of the Department.

5. The decision of the University Management will be final. 

Late Fees & Penalties

If the payment is not received by the deadline indicated on the enrollment agreement letter, a late penalty of 1% will be charged per day.

Review

The Administration is responsible for ensuring compliance with this policy in various offices of the University. 

Date

Adopted on January 31, 2022.

Amended on January 13, 2023; Effective Immediately

Amended on Sept 18, 2026; Effective Immediately

Amended on Sept 25, 2026; Effective Immediately